How to fix CD and DVD Device Manager error codes

How to fix CD and DVD Device Manager error codes

Microsoft Windows uses device drivers to send application requests to the CD or DVD drive; the driver acts as an intermediary, translating the communication between the operating system and the component. The operating system allows users to manage the drivers on the computer through Device Manager. If a driver malfunctions, Device Manager displays an error code. Reinstalling or updating the driver can solve most optical drive problems, but error codes 19, 31, 32, and 39 require modification to the Windows registry to fix.


1. Click the “Start” button, type Windows “regedit” in the search field and select “regedit.exe”.

2. Press the “Ctrl-Shift-Enter” key to start Registry Editor with administrative credentials.

3. Browse through “HKEY_LOCAL_MACHINE | SYSTEM | CurrentControlSet | Control | Class | {4D36E965-E325-11CE-BFC1-08002BE10318}.”

4. Click “LowerFilters” in the right pane and select “Delete” from the context menu.

5. Click “Yes” when prompted to delete the registry value. Click on “UpperFilters”.

6. Click “Clear” and select “Yes” to delete the value. Restart the computer to resolve the error code.

Tips and Warnings

  • To resolve most error codes, download and install the latest driver for the CD or DVD from the computer manufacturer’s website. If the error code persists, reinstall the original drivers. Click “Start | Control Panel | Hardware and Sound | Device Manager.” Double-click “CD / DVD-ROM Drives”, right-click the driver and select “Uninstall.” Restart the PC.
  • The information in this article applies to Windows 7 and Windows Vista. It may vary slightly or significantly with other versions or products.

[Also Read: How to fix a Windows Installer error code 1619]

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